Agency Survival
- Share via
In reference to the Peter Greenberg article Jan. 4 about service-oriented travel agencies, my agency has been providing excellent service to our clients for almost nine years. Compared to American Express, Evergreen is a mid-size agency, yet each and every one of our clients receives “platinum” service whether he or she has a credit card or not. I took exception to the story because it seemed to me that it intimated that the smaller service-oriented, top-drawer agencies, like us, can no longer survive in the deregulated world. I think it is possible and, believe me, I am going to try.
BARBARA ROTHSCHILD
president
Evergreen Travel
Beverly Hills
Sign up for The Wild
We’ll help you find the best places to hike, bike and run, as well as the perfect silent spots for meditation and yoga.
You may occasionally receive promotional content from the Los Angeles Times.
