Notified? Puhleeze!
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I got quite a chuckle out of American Airlines spokesman Tim Smith’s comment in The Times regarding notifying passengers of canceled flights [“Snafu Blues,” On the Spot, July 6].
My daughter and I were recently booked on an American flight from Austin, Texas, to Ontario, Canada. We found out that the flight had been canceled when we tried to get our boarding passes online the day before. American had both my e-mail address and my cellphone number, so what Mr. Smith said is bogus. I was never notified of the cancellation. However, I was able to get refunds for the Austin to Ontario return flight, and we were able to book reservations on Express Jet for a nonstop flight from Austin to Ontario.
Mark McGregor
Fallbrook
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